Conversation · rust
The customer who said nothing
Silence becomes information without subtitles.
Salesperson
“They had no objections.”
Researcher
“Did they buy?”
Salesperson
“No.”
Researcher
“Then you had an objection.”
Salesperson
“They never said it.”
Researcher
“That is the interesting part.”
Salesperson
“Silence?”
Researcher
“Information without subtitles.”
Margin note
The absence of language is not the absence of a decision.
Source & provenance
S2W ORIGINAL NOTE
Original S2W editorial object.
- Provenance type
- original observation
- Confidence
- editorial
Did the thought land?
